Our reseller support plan gives you peace of mind with 24/7/365 U.S.-based technical support, proactive monitoring, and flexible add-on services — all at a flat monthly rate per site. Billing on YOUR terms: either we can directly bill your customer, or you can.
We offer multiple POS software solutions* for both the restaurant and retail industries.
Pricing
- Starting at $229/month per site (includes first 5 terminals)
- +$20/month per terminal after 5
- One-time setup fee equal to one month of service
*discounts and custom pricing plans available for qualified resellers
What’s Included
- 24/7/365 Phone Support – always answered by a live U.S.-based technician
- Full-featured ticketing system – open requests via web, text, or email
- Anti-virus protection & preventative maintenance
- Automatic monitored offsite backups – we get alerts if a site isn’t backing up
- Remote access tools – no need for LogMeIn or Splashtop
- Software updates & patch installs – Windows, POS, and credit card processing
- Menu revision – full menu design/rebuild available as an add-on
- Remote training – adding employees, editing menu items, permissions, etc.
- On-site technicians – Available nationwide (additional fees may apply)
- Third-party hardware/software support – we coordinate, not just escalate
- White label support – We represent your brand
Industry Focus Of The Year
Simple POS Solutions is proud to have won the "Industry Focus of the Year" award at the 2025 RMH Dealer Conference. We bring award-winning service, with a local touch, to our clients across the nation!
Contact us today to see how we can work together to reach your goals.
How Support Calls Are Handled
Every call is answered directly by a technician, logged into our system, and prioritized for fast resolution:
Urgent Issues
System down or credit cards not processing
Worked immediately until resolved
Priority Issues
End-of-day closeout errors, major anomalies (printer/terminal down, strange errors)
Typically resolved in less than 4 hours
Important Issues
Specific charge/void issues, reporting questions, minor system or menu changes, minor training needs
Typically resolved in less than 24 hours
Major / Scheduled Changes
Additional training, major menu updates, accounting reconciliation, hardware/software rollouts
Scheduled during normal business hours
Note: Normal hours are Monday–Friday, 8:00 am–6:00 pm local time. After-hours calls are triaged for urgency. L3 and network engineers are available on-call for emergencies only. Major changes (new hardware, software, ISPs, or processors) must be scheduled.
Add-On Services
- POS Remote Install/Configuration Only: Starting at $895 per site
- POS Complete On-Site Installation Services: Starting at $1850 per site (includes 3 visits, site survey, pre-install, and go-live install, 8 hours total, up to 3 stations, plus remote installation/configuration, remote customer consult, training, and dedicated go-live support)
- On-Site Technician: $165/hr (scheduled) • $225/hr (emergency/after-hours)
- POS Remote Troubleshooting: $110/hr (scheduled) • $165/hr (emergency/after-hours), or FREE with support plan
Discounts and custom pricing plans are available for qualified resellers!
Other Products & Services
- CCTV Security Cameras
(With remote surveillance) - Referral Program (refer your customers, and we'll pay you!)
- Digital Menu Boards
(Indoor & outdoor with content management) - Networking & Wireless Solutions
- A/V Systems
(Television and music options) - VOIP Phone Systems
- Custom Software & Website Development
- General IT Services
- AI Restaurant Marketing and Phone Bots
- Restaurant Service and Cleaning Robots
Why Choose This Plan?
With our flat-rate pricing, 24/7 support, proactive monitoring, and reseller-friendly add-ons, you can scale your business while we handle the technical demands. That means more happy customers — and more nights and weekends back for you.