Our reseller support plan gives you peace of mind with 24/7/365 U.S.-based technical support, proactive monitoring, and flexible add-on services — all at a flat monthly rate per site. Billing on YOUR terms: either we can directly bill your customer, or you can.
We offer multiple POS software solutions* for both the restaurant and retail industries.
Pricing
- Starting at $229/month per site (includes first 5 terminals)
- +$20/month per terminal after 5
- One-time setup fee equal to one month of service
*discounts and custom pricing plans available for qualified resellers
What’s Included
- 24/7/365 Phone Support – always answered by a live U.S.-based technician
- Full-featured ticketing system – open requests via web, text, or email
- Anti-virus protection & preventative maintenance
- Automatic monitored offsite backups – we get alerts if a site isn’t backing up
- Remote access tools – no need for LogMeIn or Splashtop
- Software updates & patch installs – Windows, POS, and credit card processing
- Menu revision – full menu design/rebuild available as an add-on
- Remote training – adding employees, editing menu items, permissions, etc.
- On-site technicians – Available nationwide (additional fees may apply)
- Third-party hardware/software support – we coordinate, not just escalate
- White label support – We represent your brand
How Support Calls Are Handled
Every call is answered directly by a technician, logged into our system, and prioritized for fast resolution:
Urgent Issues
System down or credit cards not processing
Worked immediately until resolved
Priority Issues
End-of-day closeout errors, major anomalies (printer/terminal down, strange errors)
Typically resolved in less than 4 hours
Important Issues
Specific charge/void issues, reporting questions, minor system or menu changes, minor training needs
Typically resolved in less than 24 hours
Major / Scheduled Changes
Additional training, major menu updates, accounting reconciliation, hardware/software rollouts
Scheduled during normal business hours
Note: Normal hours are Monday–Friday, 8:00 am–6:00 pm local time. After-hours calls are triaged for urgency. L3 and network engineers are available on-call for emergencies only. Major changes (new hardware, software, ISPs, or processors) must be scheduled.
Add-On Services
- POS Remote Install/Configuration Only: Starting at $895 per site
- POS Complete On-Site Installation Services: Starting at $1850 per site (includes 3 visits, site survey, pre-install, and go-live install, 8 hours total, up to 3 stations, plus remote installation/configuration, remote customer consult, training, and dedicated go-live support)
- On-Site Technician: $165/hr (scheduled) • $225/hr (emergency/after-hours)
- POS Remote Troubleshooting: $110/hr (scheduled) • $165/hr (emergency/after-hours), or FREE with support plan
Discounts and custom pricing plans are available for qualified resellers!
Other Products & Services
- CCTV Security Cameras
(With remote surveillance) - Referral Program (refer your customers, and we'll pay you!)
- Digital Menu Boards
(Indoor & outdoor with content management) - Networking & Wireless Solutions
- A/V Systems
(Television and music options) - VOIP Phone Systems
- Custom Software & Website Development
- General IT Services
- AI Restaurant Marketing and Phone Bots
- Restaurant Service and Cleaning Robots
Why Choose This Plan?
With our flat-rate pricing, 24/7 support, proactive monitoring, and reseller-friendly add-ons, you can scale your business while we handle the technical demands. That means more happy customers — and more nights and weekends back for you.